All work
A healthtech startup operating a network of outpatient clinics · HealthtechConcept project
A Patient Scheduling App for a Multi-Clinic Healthtech Startup
The challenge
Patients were booking appointments by phone across the clinic network, which created scheduling conflicts, no-show rates the clinics couldn't track, and no digital record patients could reference. The client needed a mobile app that worked reliably for a patient base with a wide range of smartphone experience, not just tech-comfortable early adopters.
Our approach
We built a cross-platform mobile app focused on a minimal, guided booking flow — clinic and doctor selection, available slots, and appointment confirmation with automated SMS reminders to reduce no-shows. The backend synced in real time with each clinic's existing front-desk scheduling system rather than replacing it, so staff didn't need to change their existing workflow.
Outcomes
Start a project- Reduced phone-booked appointments by 58% within three months of launch
- Cut no-show rate from 21% to 13% via automated reminders
- App maintained a 4.6-star average rating across both app stores at 3 months post-launch