Connecting Production Tracking to Customer Orders for a Manufacturing SME
The challenge
Customer orders, production floor status, and delivery scheduling were tracked in three disconnected systems, so sales staff couldn't tell customers an accurate production timeline without manually checking with the floor supervisor. Custom order specifications were sometimes lost in translation between the sales team and production.
Our approach
We built an integrated system linking order intake, production stage tracking, and delivery scheduling into one workflow, so a custom order's specifications carried through to the production floor without manual re-entry and sales staff could see live production status against any order. Role-based views kept the interface focused — sales saw order and timeline status, production staff saw only the specs and stage tracking relevant to their line.
- Reduced order-to-production handoff errors by 37%
- Sales team could give accurate delivery estimates without floor check-ins, cutting response time from ~1 day to same-day
- On-time delivery rate improved from 78% to 91% within two quarters